Fewer missing scans and delivery misses
Stale and no-scan shipments flagged early.
Shipment tracking and delivery exceptions
Track shipments, missing scans, delays, and delivery status
Fask monitors carrier events, missing tracking, late shipments, failed delivery, proof-of-delivery gaps, and shipment status updates.
Outcomes teams measure
What logistics and fulfillment teams watch once Fask runs the delivery loop.
Faster customer and warehouse updates
Delays and failed deliveries routed to the right team.
Cleaner delivery evidence for claims
Proof of delivery captured for refunds and disputes.
How Fask compares
Tracking platforms show events, but stop before ERP, finance, and support follow-through.
Tracking platforms
project44, AfterShip, Narvar
Strong event visibility, but often stop before ERP, finance, and support follow-through.
Carrier portals
UPS, FedEx, DHL, USPS
Show one carrier at a time and require manual follow-up.
Helpdesk tools
Zendesk, Gorgias
Handle messages, but not shipment investigation across systems.
RPA
UiPath, Automation Anywhere
Portal scripts are brittle and miss context across order and finance data.
Keep your TMS and tracking tools. Run Fask as the investigate-and-update layer on shipments.
Pre-built workflows
Start with these workflows, then tune rules and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| Tracking sync | Pull tracking from carriers, EDI, vendor email, portals, and WMS records. |
| Missing scan review | Flag shipments with no scans, stale scans, or unexpected movement. |
| Delivery exception routing | Route failed delivery, damage, delay, and proof-of-delivery issues. |
| Status update writing | Update ERP, support, vendor, customer, and fulfillment records. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Works with your stack
Fask connects to the systems already running the work. No migration required.
Core systems
- NetSuite
- SAP
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
- WMS
- TMS
- UPS
- FedEx
- DHL
- USPS
- EDI 856
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is Shipment tracking and delivery exceptions for?+
Logistics, fulfillment, customer care, order management, 3PL, and carrier operations teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
Which carriers does Fask read?+
UPS, FedEx, DHL, and USPS, plus EDI 856, vendor email, portals, and WMS records in one view.
How does it spot missing scans?+
Fask flags shipments with no scans, stale scans, or unexpected movement before customers notice.
Does it capture proof of delivery?+
Yes. Fask collects POD for refunds and disputes, then writes status back to ERP and support.
Map your Shipment tracking and delivery exceptions workflow
Bring one shipment tracking workflow. We map the systems, approvals, and first automation.