Faster client updates on exceptions
Damaged, delayed, and mispicked orders communicated fast.
3PL client exceptions
Close client, carrier, and warehouse exceptions faster
For 3PLs and fulfillment providers. Fask handles damaged shipments, mispicks, receiving delays, missing docs, client updates, carrier claims, SLA penalties, and billing reconciliation.
Outcomes teams measure
What 3PL account and warehouse teams watch once Fask works client exceptions.
Cleaner carrier claims and SLA evidence
Service failures matched to contracts and billing.
Less manual account-manager follow-up
Warehouse, client, and carrier work coordinated for AMs.
How Fask compares
WMS and TMS track events, but client communication and billing exceptions fall on AMs.
WMS and TMS tools
ShipHero, Manhattan, Blue Yonder, project44
Track warehouse and transport events, but do not own client communication and billing exceptions.
Helpdesk AI
Zendesk AI, Intercom Fin, Decagon
Handles replies, but not carrier claims, WMS updates, SLA evidence, and billing follow-through.
RPA
UiPath, Automation Anywhere
Can move data between portals, but fails on messy documents and changing client exception rules.
BPO
Claims processors and outsourced support
Adds people but leaves account managers without a live exception ledger.
Keep your WMS and TMS. Run Fask as the live exception ledger your account managers share.
Pre-built workflows
Start with these workflows, then tune rules and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| Client exception intake | Classify client email, warehouse notes, support tickets, carrier events, and billing issues. |
| Carrier claims | Prepare damage, loss, delay, and proof-of-delivery claims with supporting evidence. |
| Receiving delay follow-up | Coordinate warehouse, client, supplier, and inbound docs until receiving closes. |
| SLA penalty review | Match service failures to contracts, evidence, exceptions, and client billing. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Works with your stack
Fask connects to the systems already running the work. No migration required.
Core systems
- ShipBob
- ShipMonk
- Stord
- Flexport
- WMS
- TMS
- UPS
- FedEx
- DHL
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is 3PL client exceptions for?+
COO, VP Ops, account management, warehouse ops, claims, billing, and client success teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
Which providers does Fask support?+
ShipBob, ShipMonk, Stord, Flexport, and your WMS and TMS, plus UPS, FedEx, and DHL.
How does it handle SLA penalties?+
Fask matches service failures to the client contract and evidence, then ties penalties to billing.
Does it keep clients updated?+
Yes. Fask communicates damaged, delayed, and mispicked orders to clients without AM chasing.
Map your 3PL client exceptions workflow
Bring one 3PL client exception workflow. We map the systems, approvals, and first automation.