One live queue across every channel
Email, portal, ERP, and 3PL issues normalized in one place.
Cross-channel exception desk
Run one exception desk across wholesale, marketplace, DTC, and 3PL
For commerce operators and brand portfolios. Fask coordinates supplier delays, 3PL receiving, inventory mismatches, stuck marketplace stock, wholesale deductions, AP / AR reconciliation, and channel reporting.
Outcomes teams measure
What COOs and portfolio teams watch once Fask runs one cross-channel desk.
Fewer missed deductions and claims
Receiving, compliance, and finance gaps caught early.
Brand-level scorecards across channels
Recoveries, cycle times, and root causes rolled up.
How Fask compares
Point solutions each own one slice, so operators still stitch exceptions across channels.
Point solutions
CommerceIQ, ChannelAdvisor, SPS Commerce, 3PL portals
Each owns a slice. Operators still stitch together exceptions across channels.
Workflow builders
Lindy, Zapier, Make, n8n
Useful for handoffs, but hard to maintain as channel logic and edge cases grow.
ERP copilots
NetSuite AI, SAP Joule, Dynamics 365 Copilot
Live inside one system and miss the cross-channel work between systems.
Shared inboxes
Gmail, Outlook, Front, Zendesk
Show messages, but do not complete ERP, marketplace, 3PL, or finance work.
Keep your channel tools and ERP. Run Fask as the one queue that spans every channel.
Pre-built workflows
Start with these workflows, then tune rules and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| Exception intake | Normalize email, portal, ERP, marketplace, 3PL, and finance issues into one queue. |
| Channel routing | Route work to supply chain, marketplace ops, order ops, customer care, AP, or AR. |
| 3PL receiving follow-up | Resolve missing receipts, damaged goods, stuck inbound, and doc issues. |
| Portfolio reporting | Roll up exceptions, recoveries, cycle times, and root causes by brand and channel. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Works with your stack
Fask connects to the systems already running the work. No migration required.
Core systems
- Amazon Seller Central
- Amazon Vendor Central
- Walmart Marketplace
- Shopify
- 3PL portals
- NetSuite
- SAP
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is Cross-channel exception desk for?+
COO, VP Ops, CFO, supply chain, marketplace ops, order ops, accounting ops, and portfolio teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
What channels feed the desk?+
Wholesale, marketplace, DTC, and 3PL signals from Seller Central, Vendor Central, Walmart, Shopify, and portals.
How does Fask route work?+
It sends each exception to supply chain, marketplace ops, order ops, care, AP, or AR by rule.
Can it report by brand?+
Yes. Fask rolls up exceptions, recoveries, cycle times, and root causes per brand and channel.
Map your Cross-channel exception desk workflow
Bring one cross-channel exception workflow. We map the systems, approvals, and first automation.