Fewer where-is-my-order escalations
Proactive updates sent when shipments or vendors change.
Customer order status updates
Turn order changes into clear customer and support updates
Fask converts supplier, warehouse, carrier, and ERP signals into customer-facing order status, support notes, replacement paths, or cancellation workflows.
Outcomes teams measure
What customer care and ecommerce ops teams watch once Fask updates orders.
Faster updates when orders change
Delays, replacements, and cancellations routed automatically.
Cleaner support notes tied to ERP
Case notes written from carrier, WMS, and vendor data.
How Fask compares
Helpdesk AI drafts the reply, but rarely does the back-office work behind it.
Helpdesk AI
Zendesk AI, Gorgias AI, Intercom Fin
Handles replies, but usually lacks the back-office work behind the reply.
ERP portals
NetSuite, SAP, Dynamics 365
Store order status, but do not coordinate the customer-facing update.
Workflow builders
Zapier, Make, n8n
Can send notifications, but not reason through supplier and fulfillment exceptions.
Manual support macros
Saved replies and scripts
Fast to send, but often stale because the source systems are stale.
Keep Zendesk and Shopify. Run Fask as the layer that turns ops signals into updates.
Pre-built workflows
Start with these workflows, then tune rules and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| Delay updates | Notify customers and support when vendor, carrier, or warehouse status changes. |
| Support note writing | Write concise case notes from ERP, carrier, vendor, and WMS data. |
| Replacement routing | Trigger replacement, cancellation, or refund workflows when needed. |
| Promise-date tracking | Track customer promised dates against supplier and carrier reality. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Works with your stack
Fask connects to the systems already running the work. No migration required.
Core systems
- NetSuite
- SAP
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
- Zendesk
- Gorgias
- Shopify
- WMS
- UPS
- FedEx
- DHL
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is Customer order status updates for?+
Customer care, order management, ecommerce operations, supply chain, and support teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
Where do the updates go?+
Fask writes to Zendesk, Gorgias, Shopify, and your ERP, and notifies customers on the right channel.
How does Fask know when to update?+
It watches ERP, WMS, and carrier signals (UPS, FedEx, DHL), then triggers on changes to promise dates.
Can it route replacements and cancellations?+
Yes. When a delay breaks the promise date, Fask starts replacement, cancellation, or refund flows.
Map your Customer order status updates workflow
Bring one order status workflow. We map the systems, approvals, and first automation.