Faster return and refund decisions
Order, reason, and warranty checked against policy.
Returns, RMAs, and replacements
Coordinate returns, refunds, replacements, and vendor claims
Fask manages return requests, RMAs, replacement approvals, refunds, inspection notes, vendor claims, and customer updates.
Outcomes teams measure
What returns and customer care teams watch once Fask runs RMAs.
Cleaner RMA and inspection records
Replacements and refunds coordinated across teams.
Stronger vendor and carrier claim evidence
Defect returns turned into vendor or carrier claims.
How Fask compares
Returns platforms handle customer flows, but skip ERP, vendor, carrier, and finance exceptions.
Returns platforms
Loop, Returnly, Happy Returns
Strong for customer return flows, but less focused on ERP, vendor, carrier, and finance exceptions.
Helpdesk AI
Zendesk AI, Gorgias AI
Handles replies, but not the operational follow-through.
ERP workflows
NetSuite, SAP, Oracle
Record RMAs, but do not coordinate every party involved.
Manual review queues
Spreadsheets and shared inboxes
Flexible, but slow and inconsistent.
Keep your returns portal and ERP. Run Fask as the coordinate-and-recover layer behind it.
Pre-built workflows
Start with these workflows, then tune rules and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| RMA review | Match order, return reason, photos, policy, warranty, and inspection details. |
| Replacement coordination | Coordinate vendor, warehouse, customer, and ERP updates. |
| Refund routing | Route refund, credit, write-off, and approval decisions. |
| Vendor claim support | Prepare evidence when returns should become vendor or carrier claims. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Works with your stack
Fask connects to the systems already running the work. No migration required.
Core systems
- NetSuite
- SAP
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
- Shopify
- Zendesk
- Gorgias
- WMS
- 3PL portals
- supplier email
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is Returns, RMAs, and replacements for?+
Customer care, returns, warehouse, finance, vendor ops, ecommerce, and quality teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
How does Fask decide refund versus replacement?+
It checks the order, return reason, and warranty against your policy, then routes the decision.
Can returns become vendor claims?+
Yes. When a return is a defect, Fask builds the evidence and opens a vendor or carrier claim.
Which systems does it coordinate?+
Fask updates Shopify, Zendesk, Gorgias, WMS, 3PL portals, and ERP for each RMA.
Map your Returns, RMAs, and replacements workflow
Bring one returns and RMA workflow. We map the systems, approvals, and first automation.