Faster ship-date and tracking updates
Vendor email, EDI 856, and carriers pulled into the PO.
Vendor order exceptions
Resolve late, short, stuck, and missing vendor orders
For multi-brand retailers, marketplaces, and dropship merchants. Fask chases ship dates, partial shipments, tracking gaps, cancellations, and replacements across email, EDI, portals, ERP, and carriers.
Outcomes teams measure
What vendor ops and merchandising teams watch once Fask works order exceptions.
Fewer escalations from stale status
Customers updated before support tickets pile up.
Cleaner vendor scorecards and billbacks
Misses logged for scoring, billbacks, and AP matching.
How Fask compares
Helpdesk AI answers customers, but the back-office vendor chase still falls on your team.
Workflow builders
Lindy, Zapier, Make, n8n
Good for simple triggers, but brittle once work spans ERP, EDI, carriers, email, and portals.
RPA
UiPath, Automation Anywhere, Power Automate
Automates clicks, not judgment across messy vendor messages and exception states.
Helpdesk AI
Zendesk AI, Sierra, Decagon, Intercom Fin
Handles customer conversations, but not the back-office vendor work behind them.
ERP copilots
NetSuite AI, SAP Joule, Dynamics 365 Copilot
Answer questions inside one ERP and miss live vendor email, EDI, portal, and carrier signals.
Keep your ERP and helpdesk. Run Fask as the vendor exception layer behind the ticket.
Pre-built workflows
Start with these workflows, then tune rules and approvals from your SOPs.
| Workflow | What it does |
|---|---|
| Late PO chase | Find POs past expected ship date, contact vendors, and update ERP status. |
| Tracking sync | Pull tracking from carriers, vendor email, EDI 856, and vendor portals. |
| Partial shipment handling | Split lines, confirm quantities, update customers, and flag shortages. |
| Replacement approvals | Coordinate vendor, customer care, and ERP cases for replacements. |
| Add adjacent workflows on the same agents as discovery sharpens. | |
Works with your stack
Fask connects to the systems already running the work. No migration required.
Core systems
- NetSuite
- SAP
- Oracle ERP Cloud
- Microsoft Dynamics 365
- Acumatica
- EDI 850
- EDI 855
- EDI 856
- UPS
- FedEx
- DHL
- Zendesk
- Gorgias
Communication
- Gmail
- Outlook
- shared inboxes
- voice
- SMS
Data and files
- spreadsheets
- BI tools
- SFTP
- custom databases
- internal portals
3,000+ more via Myst
- OAuth apps
- custom APIs
- login automation
- SFTP
- databases
Common questions
Who is Vendor order exceptions for?+
COO, VP Ops, vendor ops, merchandising ops, customer care, and order ops teams. The best fit is a team with repeated volume, clear operating rules, and expensive misses.
Which exceptions does Fask take first?+
Usually late POs and tracking gaps, then partial shipments, cancellations, and replacements.
Does it pull tracking from carriers?+
Yes. Fask reads UPS, FedEx, DHL, EDI 856, and vendor email, then writes tracking to the order.
How does it feed vendor scorecards?+
Fask logs every miss against the vendor and PO for scoring, billbacks, and AP matching.
Map your Vendor order exceptions workflow
Bring one vendor order exception workflow. We map the systems, approvals, and first automation.